One’s sensitivity in terms of workplace, challenges, issues, and concerns.
Understand what's been discussed in the seminar video to answer the QUIZ. (Intindihin mabuti ang seminar upang masagutan ang pagsusulit.)
______ is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently.
_______ is a feeling of great pleasure and happiness.
_______ is an unpleasant emotion caused by the belief that someone or something is dangerous, likely to cause pain, or a threat.
______ is a strong feeling of annoyance, displeasure, or hostility.
______________ is part of the 5 tips for dealing with customer complaints EXCEPT for.